Six easy steps for spotting leaks:

 

  1. Open your meter chamber (watch our video on how to find your meter here), remove the polystyrene on top of the meter and any surface water that may have collected in the chamber

  2. To help make sure you're looking at the correct water meter, turn your external stop tap off and turn on the tap inside the property. If no water comes out of your tap, this is your meter

  3. Turn the water back on at the meter and make a note of the meter reading

  4. Don't use any water for the next 30 minutes and then take a reading. If the reading has changed, this indicates water escaping from somewhere

  5. To help find out where and without using any water, turn the water off at the internal stop tap. Wait 30 minutes to an hour, then take another meter reading (a change in the reading could indicate water escaping externally). If there's no change at this step, it indicates water escaping internally

  6. If there's no change to your water meter reading during the above checks this means no water is escaping and there are no leaks. If you see a leak in the road please report it to us

  7. If you find a leak, contact a local plumber to repair it as soon as possible. We recommend WaterSafe – a one-stop shop which brings together thousands of qualified plumbers. Visit www.watersafe.org.uk or call 0333 207 9030
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