We know you're busy, so we've made it even easier for you to manage your account online.
With our newly designed online portal, you can view and download your bills, manage your Direct Debit, tell us you're moving, make payments and check your balance – all from the comfort and convenience of your computer, laptop or smartphone.
Why sign up for an online account?
Yes you can...
View your bills and check your balance 24/7
Tell us if you're on the move
Make quick & easy payments
Check for interruptions in your area
Submit a meter reading
Set up/manage your Direct Debit
Paperwork to collect and store
Having to remember your account number
Waiting for your bill in the post
Long forms to complete
Having to pick up the phone
What are you waiting for? Say hello to an online account today and goodbye to paper bills.
My Account FAQs
Can anyone have an online account?
Yes. The service is available to all of our household customers. It is not currently designed for landlords or customers with multiple addresses, although you can register multiple accounts using different email addresses.
Are my details secure?
Yes. Your details are completely safe with us and you don't need to worry about anyone else having access to your personal information. We will never share your information with third parties or send you marketing emails without your explicit consent to do so.
Can I still get paper bills?
When you switch to an online account we'll automatically send your bills via email, not in the post.
Can I print my bill as proof of my address?
Yes. Your bills will appear exactly the same as if we’d posted them to you. Just log into your online account and select ‘View Bills’ from the main dashboard. You can then view the bill you require in PDF format and print it off at home or work.
How long does it takes to set up an online account?
It should take no more than a few minutes to set up your online account. Simply enter your account number and postcode here, then wait for an email with a confirmation link in it to set up your password.