In order to protect our services for our vulnerable customers and those most in need, please manage your account online instead of calling us if you can.

With our online portal, you can view and download your bills, manage your Direct Debit, tell us you're moving, make payments and check your balance – all from the comfort and convenience of your computer, laptop or smartphone.


Sign in / Register


Infographic of registering for an online account using a mobile phone



Why sign up for an online account?

Yes you can...


View your bills and check your balance 24/7


Tell us if you're on the move


Make quick & easy payments


Check for interruptions in your area


Submit a meter reading


Set up/manage your Direct Debit




No more...


Paperwork to collect and store


Having to remember your account number


Waiting for your bill in the post


Long forms to complete


Having to pick up the phone

What are you waiting for? Say hello to an online account today and goodbye to paper bills.

My Account FAQs

Can anyone have an online account?

Yes. The service is available to all of our household customers. It is not currently designed for landlords or customers with multiple addresses, although you can register multiple accounts using different email addresses.

Are my details secure?

Yes. Your details are completely safe with us and you don't need to worry about anyone else having access to your personal information. We will never share your information with third parties or send you marketing emails without your explicit consent to do so. For more information as to how we protect and use your personal data please see

Can I still get paper bills?

When you switch to an online account we'll automatically send your bills via email, not in the post.

Can I print my bill as proof of my address?

Yes. Your bills will appear exactly the same as if we’d posted them to you. Just log into your online account and select ‘View Bills’ from the main dashboard. You can then view the bill you require in PDF format and print it off at home or work.

How long does it takes to set up an online account?

It should take no more than a few minutes to set up your online account. Simply enter your account number and postcode here, then wait for an email with a confirmation link in it to set up your password.

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