We’re really sorry about your loss. We know that dealing with the death of a family member or friend can be very distressing.

It can also be difficult to know exactly what you need to do to put affairs in order.

To make things a little easier, please be assured our customer services team is on hand to provide you with all the information you need and guide you through the process in a simple, straightforward and empathetic way.

What you'll need before you get in touch:


  • Details of your family member/friend, including their address and account number
  • Details of the person handling the estate
  • The status of the property

To notify us of a bereavement, you can call our customer services team on 0333 000 0001 (lines are open weekdays 8am-7pm and Saturdays 8am-1pm)

Or, if you don’t feel like talking to anyone just yet, please drop us a note using the form below.

 

Tell us about a bereavement

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