We understand your circumstances can change, whether it’s because of ill health, unemployment or a number of other reasons.
If you find yourself struggling to pay your bill, we're here to help support you and discuss other payment options so you've got one less thing to worry about.
We have a range of support tariffs in place (see below). The easiest way to find out if you're eligible for any of them is to pop your details into the form below and we'll be in touch to discuss your options.
Please be assured all of our advisors are specially trained to offer confidential advice and support.
Did you know – you can now view your balance, check how you're spending and make payments using our online account service?
If you have a low income or are in receipt of specific benefits, you may be eligible for our Social Tariff. If you’re successful, your water bill will be capped at our fixed charge for the year.
To qualify for the Social Tariff you must have a household income of less than the HMRC’s low income threshold, which currently is £16,105, excluding the following benefits: Child Tax Credit Disability Living Allowance, Mortgage Interest Relief, Attendance Allowance Housing & Council Tax Benefit.
WaterSure caps your charges to our average bill. You could be considered for WaterSure if you are a metered customer in receipt of certain qualifying benefits, have either three or more children under the age of 19, or have someone in your home with a medical condition which means you use a lot of water.
Our Helping Hand scheme is funded by donations from us and offers financial assistance to clear water and sewerage debt owed.
We make grants through the scheme to our customers who demonstrate they are taking steps to achieve financial stability but need help clearing water and sewerage debt which has built up over the years.
This is a third party scheme administered by the Department for Work and Pensions (DWP). If you claim certain benefits such as Income Support, Pension Credit, Income-based Jobseeker’s or Employment Support Allowance, we may be able to take deductions straight from your benefits.
In summary, it may be possible for the DWP to pay us directly from your benefits if you are in receipt of one of the above.
The scheme is free and, if successful, you won't have to worry about any further debt recovery action. You'll pay your current year's charges plus a fixed amount to help clear your arrears.
Get in touch
If you'd rather speak to someone on the phone, please call our dedicated Customer Care team on the number below:
All of our advisors are specially trained to offer confidential advice and support. Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm.