We're doing our best to answer calls, but have fewer staff available due to the COVID-19 outbreak.

In order to protect our services for our vulnerable customers and those most in need, please log into / register for your online account instead of calling us if you can.

With our online portal, you can view and download your bills, manage your Direct Debit, tell us you're moving, make payments and check your balance – all from the comfort and convenience of your computer, laptop or smartphone.

Sign in / Register

Billing / Account enquiries:

0333 000 0001

Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm.

Water supply / Engineering works helpline

0333 000 0002

Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm.

Out of hours emergencies:

0333 000 0365

Please use our 24/7 helpline if you've got no cold water from your kitchen tap or have spotted a burst main / serious leak.

Wastewater emergencies

Although we bill for Southern and Thames Water we are unable to help you with wastewater emergencies as this is not part of our network

• If you have a wastewater emergency in the Southern Water area please call 0330 303 0368
• If you have a waste water emergency in the Thames Water area please call 0800 316 9800

Send us a message

Drop us a message below and we'll get back to you within three working days (although it's normally much sooner).