Billing / Account enquiries:

0333 000 0001

Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm.

Water supply / Engineering works helpline

0333 000 0002

Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm.

Out of hours emergencies:

0333 000 0365

Please use our 24/7 helpline if you've got no cold water from your kitchen tap or have spotted a burst main / serious leak.

Wastewater emergencies

Although we bill for Southern and Thames Water we are unable to help you with wastewater emergencies as this is not part of our network

• If you have a wastewater emergency in the Southern Water area please call 0330 303 0368
• If you have a waste water emergency in the Thames Water area please call 0800 316 9800

Send us a message

Drop us a message below and we'll get back to you within three working days (although it's normally much sooner).