A person protecting an outdoor tap with a tap jacket

    Protect your home from the cold

    We’ve got some simple and cost-effective steps to help protect your home this winter.

    Photo of a person filling a kettle from the cold tap at a kitchen sink

    Boil water notice is lifted

    Find out about compensation and more information.

    Photo of Ardingly Reservoir on 20 November 2025.

    Is there a hosepipe ban?

    Yes, there are hosepipe restrictions in Kent and Sussex.

    Photo from birds eye view of Ardingly Reservoir on 20 November 2025.

    Water latest

    Stay up-to-date with the latest details around water supply.

    An older woman and a little girl looking out of a window

    Priority services

    Free help and additional support for when you need it most.

    What can we help you with?

    Get more help here

    Get in touch

    Make a payment

    Move home

    Have an emergency?

    Need a little extra help?

    Manage your account online

    Prepare your home for winter

    Winter can be tough on your home.

    Protect your pipes, avoid bursts and enjoy a cosy season indoors.

    Here for you

    Priority Services

    Our Priority Services are free and could help you, or someone you live with, benefit from additional support from us when they need it most.

    Help with your bills

    Talking about money can be tough. But, if you're struggling to pay your bill, we have a range of schemes to help.

    Useful Information