If you need to turn your water off – because you have a leak or to do some DIY – you can do so by turning off your inside or outside stop valve.
The inside valve is usually found under the kitchen sink, in an airing cupboard or under the floorboards near the front door.
Turn the valve clockwise to close it, reducing the amount of water passing through. It may take a few minutes for the water to stop altogether. To turn your water back on, turn the valve anti-clockwise.
If your inside stop valve does not work or you are unable to find it then try the outside stop valve, also known as a stopcock.
This controls the cold water supply going into your home and connects your home to the water main in the road.
It is usually found near the boundary of your property under a small cover, or it could be with your water meter.
Turn the valve clockwise to turn off the water supply - you might need a stopcock key to do this. To turn the water back on, turn the valve anti-clockwise.
If your home is on a shared supply, don’t forget that turning the valve off will also affect your neighbours’ supply.
If your plumber is unable to solve the problem, contact us.
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