Our metering programme is taking place over a nine year period and so not all our customers will get a meter straight away.
From August 2011 we began metering in Burgess Hill and Haywards Heath in West Sussex, Sevenoaks in Kent, and Basingstoke in Hampshire. The programme will then roll out across the rest of our supply area on a street by street basis.
Use our postcode search to find out when we are coming to your area.
In 2017 we will be coming to the following areas:
Will I need to take the day off work to have the meter fitted?
If you are having an external meter fitted, then you do not need to take the day off work. All work will be carried out with as little disruption as possible and you will be notified when the work is complete. Our staff will provide you with information to say that they have installed your meter, along with water efficiency tips and advice, and how to read your meter.
For those customers having an internal meter fitted, you will need to be present to allow our staff into your property. This work will be carried out after we have agreed a time with you.