Notify us of a bereavement

We’re really sorry to hear of your loss. We know that dealing with the death of a family member or friend can be a very distressing time. It can also be difficult to know exactly what you need to do to put affairs in order.

To make things a little easier, the South East Water customer services team is on hand to provide you with all the information you need and guide you through the process in a simple, straightforward and empathetic way.

What you'll need before you get in touch:

• Details of your loved one, including their address and account number (if available)
• Details of the person dealing with the estate
• The status of the property

To notify us of a bereavement, please call our customer services team on 0333 000 0001.

Lines are open weekdays 8am-7pm and Saturdays 8am-1pm.

Or, if you don’t feel like talking to anyone just yet, please click here to send us an email.