If you use a dialysis machine at home then we know how vital your water supply is and you are one of our high priority customers.
We will give you a longer notification period if we are carrying out work in your area and need to turn off your water supply.
In case of emergencies you will also receive additional support.
Please let us know if a member of your household has a dialysis machine.
We may also be able to help through our Service Plus scheme, designed to help customers with additional needs.