Sustainability

To continue providing excellent service to our customers in the future, we have also developed a set of sustainability outcomes that:

  • Reduce our impact on the environment
  • Take a long-term view of water so that the service of the future is not compromised by decisions taken today
  • Allow us to operate a financially sustainable business, which is built on a sound reputation and strong regulatory principles, so we can continue to raise the necessary funds to help deliver our investment programmes

 

OutcomePerformance MeasureCurrent Performance 2012/13Performance Commitment 2019/20

Our assets are capable
of delivering outcomes in the future

Below ground asset
performance assessment
Stable
assessment
Stable
assessment

Above ground asset
performance assessment
Stable
assessment
Stable
assessment

Number of sites at risk of flooding 55 sites Zero sites

We will reduce
our impact
on the environment

Carbon emissions per
customer per year
39.4 kg 38.7 kg

Monitor our abstraction
at low flows at
environmentally sensitive
sites
To be defined when robust
data is available

We will be a financially responsible
Company providing reasonable returns
to our investors

Investors consider the risk and return to be adequate Adequate
risk and
return
Adequate
risk and
return

Shareholders consider
their reputation is
maintained
Reputation
maintained
Reputation
maintained

 

The investment we will make

The investment decisions we are making in this plan will protect the water supply service of tomorrow, and deliver our promises. We will also ensure the long term sustainability of our business by ensuring our drinking water operations, at the very least, minimise any environmental impact.

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View full details of our business plan

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