Compliance

Many of our duties and obligations are enshrined in UK and European legislation which, we believe, provide a strong operational foundation on which to deliver many of our activities.

Being legally compliant results in a strong performance and high levels of service, from which we can further excel.

It also provides confidence to customers and stakeholders that we are focussing on their priorities of delivering safe, clean drinking water whilst protecting the environment.

OutcomePerformance MeasureCurrent Performance 2012/13Performance Commitment 2019/20

We are compliant with water quality regulations

% overall compliance 99.6% 100%

We are compliant with environmental
obligations

Number of breaches of
abstraction licences,
discharge consents and
environmental permits
Zero Zero

Number of pollution incidents(Cat 1-2) Zero Zero

We are compliant with National Security
obligations

Number of compliance breaches Zero Zero

We are compliant with health and safety
obligations

Number of compliance
breaches of legislation
Zero Zero

We are compliant with environmental
obligations

Number of breaches of
abstraction licences,
discharge consents and
environmental permits
Zero Zero

We are compliant with our other statutory
obligations and licence conditions

Number of compliance breaches Zero Zero

The investment we will make

We have targeted our investment to deliver a number of schemes to improve water quality, protect the environment and ensure our sites are secure.

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View full details of our business plan

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