What do I do if I think the meter is inaccurate?

Our water meters are highly accurate mechanical devices, and are manufactured and tested to a British Standard specification.

If you think your meter is not recording accurately, please contact us. High readings can be a sign that there is a leak, or a faulty appliance or fitting, and we may be able to help with this.

We can carry out a simple on-site test, free of charge, but if you would like to have the meter removed for independent testing, you will be asked to pay for the cost of this test, which is £70 plus VAT.

If the test showed that the meter was recording outside prescribed limits of error, we would refund the cost of the test and amend the bills for the last two meter readings.

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