What do I do if the bill payer is deceased?

To notify us of a bereavement, please call our customer services team on 0333 000 0001. Lines are open weekdays 8am-7pm and Saturdays 8am-1pm.

Alternatively, if you don’t feel like talking to anyone just yet, please click here to send us an email.

You can also write to us at:

Customer Services Department
South East Water
Rocfort Road
Snodland
Kent
ME6 5AH

What you'll need before you get in touch:

• Details of the deceased, including their address and account number (if available)
• The date of the bereavement
• Details of the person dealing with the estate
• The status of the property

 

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