Why is One Bill happening?

Customers have told us that separate bills for water and wastewater services is frustrating, and we’re providing One Bill to make paying for water and wastewater services much simpler. We’re committed to providing a 5 out of 5 service to our customers at the lowest possible cost, and One Bill will help in the delivery of both of these commitments.

With One Bill, there’s just one company – South East Water – to get in touch with if you have a bill query, want to make a payment, or want to tell us you’re moving house. There’ll also be savings for both South East Water and Southern Water, which will be reinvested back into areas such as water quality improvements and capital investment.

Ultimately any change that helps us reduce costs means future bills are lower than they would otherwise have been.

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