How have you merged the South East Water and Southern Water accounts?

In order to merge our records and create your One Bill, we have worked with Southern Water to match our customer records.

We’ve followed an agreed approach to ensure we are billing the same customer, which in some cases will have resulted in the correction of miss-spellings, the replacing of initials with full names and the replacement of single-name accounts with joint-name accounts, and vice versa. We’ve also matched accounts where both companies held the same customer bank details.

If we’ve not yet been able to match, we may need to confirm our information, which may mean that some customers may receive their firstOne Billat a later date, or that both services are billed going forward only.