How have you merged the South East Water and Southern Water accounts?

In order to merge our records and create yourOne Bill, we have worked with Southern Water to match our customer records.

We’ve followed an agreed approach to ensure we are billing the same customer, which in some cases will have resulted in the correction of misspellings, the replacing of initials with full names and the replacement of single-name accounts with joint-name accounts, and vice versa. We’ve also matched accounts where both companies held the same customer bank details.

If we’ve not yet been able to match customer details, we may need to confirm our information, which may mean that some customers may receive their first One Bill at a later date, or that both services are billed going forward only.