Are there any changes to the way I’m billed?

Yes, there’s one change for customers that pay by meter. Both South East Water and Southern Water have standing charges but the companies raise these charges slightly differently.

South East Water add the standing charge to bills in advance, but Southern Water add their charges in arrears, along with any wastewater usage charges. In future, we’ll be applying South East Water’s approach, and will raise both standing charges in advance.