Are there any changes to the way I’m billed?

Yes, there’s one change for customers that have a water meter.

Both South East Water and Southern Water have standing charges but the companies bill these charges slightly differently. South East Water add the metered standing charge to bills in advance, but Southern Water add their metered standing charge in arrears, along with any wastewater usage charges. In future, we’ll be applying South East Water’s approach and will raise both standing charges in advance.

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