What should I do if I have no water?

If you’ve got no water or low pressure, please follow the steps below to work out what the problem is and how to fix it.

1. Search for incidents in your area

Go to our live map to see if there are any incidents in your area.

If you can't see anything listed in your area, make the following checks:

2. Run your cold kitchen tap

The main water supply normally enters your home in the cold kitchen or utility room tap.

If water comes out of this tap but not elsewhere (such as your shower or bathroom tap), the problem is likely to be with your internal plumbing.

3. Check your stop valves are open

Your inside stop valve needs to be fully open. This is usually located under the kitchen sink, in the airing cupboard or under the floorboards by the front door. If the valve is closed, turn it anti-clockwise to ensure that it is fully open.

Your outside stop valve also needs to be fully open. Some properties share their water supply with their neighbours so check with them first to see if they have recently used the outside stop valve.

4. Check with your neighbours

 If possible, check to see if your immediate neighbours have the same problem.

If there is no issue with their supply, the problem is likely to be with your internal plumbing or your supply pipe which connects your property to our water network in the highway.

If you live in a block of flats, check with building maintenance for any known internal issues.

5. Check for frozen pipes

The cold weather can sometimes freeze your pipes, making them more likely to expand and burst.

Check pipes for visible damage and if you find any that are frozen, click here to find out how to thaw them correctly.

6. Contact us

If you've completed the above steps without success, it may be a problem we're not aware of. Please call us on 0333 000 0002 to let us know.

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