What do I do if my pipes are frozen?

If your pipes have frozen, please carry out the following steps:

  • Turn off the water supply at the internal stop tap, this is usually located under the kitchen sink or in the downstairs cloakroom
  • Check to see if the pipe has burst
  • Open the affected tap
  • Slowly thaw the pipe with hot water bottles or a towel soaked in hot water, starting at the end nearest the tap.
  • Never use a naked flame, hairdryer or blowtorch to thaw the pipe.
  • Don't leave taps dripping or running as the water may not drain down the plughole if the pipe below is frozen
  • If in any doubt, turn off the internal stop tap and call an approved plumber
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