My water supply

Find answers to commonly asked questions about your water supply – from what to do about leaks to finding your stop tap.

My water supply - All Questions
Results 1 - 10 of 10
  • What should I do if I have no water?

    If you’ve got no water or low pressure, please follow the steps below to work out what the problem is and how to fix it.1. Search for incidents in your areaPlease click here to see a list of current incidents.If you can't see anything listed in your

  • What should I do if I have low water pressure?

    If you’ve got no water or low pressure, please follow the steps below to work out what the problem is and how to fix it.1. Search for incidents in your areaPlease click here to see a list of current incidents.If you can't see anything listed in your

  • Do you supply my water?

    To find out if we supply your water, please use our postcode checker.

  • How can I locate my stop tap?

    Your external stop tap is usually located at the front of your property, normally within the public footpath and under a small cover. If you have a water meter, it will generally be located in the same pit or chamber as the meter. Not all properties

  • What do I do about a broken stop tap cover?

    If the cover on your external stop tap is broken or damaged, please call us on 0333 000 0002 so that we can arrange for it to be replaced.Lines are open Mon-Fri 8am-7pm and Sat 8am-1pm.

  • Why are there banging noises in my pipes?

    Banging noises in pipes can be caused by trapped air in your water or by leaks in the pipework. To remove the trapped air, try turning your cold water kitchen tap on to a medium flow, then turning your internal stop tap off and on a few times. If thi

  • Who supplies my wastewater?

    South East Water supplies fresh drinking water only. Depending on where you live, your wastewater services will be provided by either Thames Water or Southern Water. In some areas we bill for sewerage services as well to make it easier for our custom

  • Which repairs are my responsibility?

    The water mains and pipes in public roads and footpaths (called the ‘public highway’) are our responsibility. Pipes not in the public highway are normally your responsibility.There is usually an underground stop tap at the boundary of your property i

  • What do I do if my pipes are frozen?

    If your pipes have frozen, please carry out the following steps: Turn off the water supply at the internal stop tap, this is usually located under the kitchen sink or in the downstairs cloakroom Check to see if the pipe has burst Open the affected t

  • How can I best protect against burst pipes?

    Insulating pipes against spells of icy weather can help prevent burst pipes, which can cause misery if water damages your home and furniture. Our top tips to protect against burst pipes are: Check you know where your internal stop tap is located - t

Results 1 - 10 of 10
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